CommerceGuard.org is the primary site of the Commerce Accountability Project (CA Project, LLC), an organization dedicated to exposing anti-competitive, anti-labor and anti-consumer practices in industry. We rely on the support of the public to continue our work. If you would like to support us, please consider donating or volunteering. You can learn more about us here.
Last Update: 4/1/2024 Legal Disclaimers

Frequently Asked Questions (FAQs)

General Questions about CAP

  • What is the Commerce Accountability Project (CAP)?

    CAP is a consumer advocacy initiative focused on exposing anti-consumer behavior, promoting fair commerce, and providing educational resources to empower consumers and businesses alike.

  • How does CAP choose its focus areas or topics for investigation?

    Focus areas are selected based on current consumer concerns, trends in commerce malpractices, and through tips received from our community. We prioritize issues with widespread impact on consumer rights and fair trading.

  • Can I contribute to CAP or submit tips anonymously?

    Yes, CAP values community involvement. You can contribute by submitting tips, experiences, or insights through our secure tip line. Anonymity and confidentiality are upheld to encourage open sharing.

Educational Content and Resources

  • Are CAP's educational materials and tools free to use?

    Yes, all our resources, including articles, tools, and templates, are freely available. Our mission is to educate and empower, ensuring accessible information for all.

  • How can I ensure I'm using the tools and templates correctly?

    Each tool and template comes with guidelines for use. We recommend reading these instructions carefully and consulting a professional if you're making significant decisions based on these resources.

Investigations and Reports

  • What happens after an investigation is published?

    After publication, we monitor the impact, follow up on any developments, and engage with relevant stakeholders to advocate for change. We also update our reports as new information becomes available.

  • How does CAP verify the information in its reports?

    Our investigations are grounded in rigorous research, including analysis of public records, interviews with experts and affected parties, and collaboration with reputable organizations. We strive for accuracy and transparency in all our reporting.

Legal and Disclaimer Questions

  • Does CAP provide legal advice?

    No, CAP does not offer legal advice. Our content is designed for informational purposes only. We recommend consulting with a qualified attorney for legal matters.

  • How is CAP funded?

    CAP is supported through donations and partnerships with organizations that share our values of fairness and transparency in commerce. We maintain editorial independence to ensure our work remains unbiased and focused on our mission.

  • Is CAP Non-Profit?

    Although our operational principles explicitly set aside profit-making as a goal, CAP does not classify as a non-profit organization in the legal sense. We stand as an autonomous consumer advocacy group, with a core mission to advocate for fair commerce and protect consumer rights. Our financial support is sourced from diverse channels, encompassing donations among others. The stringent regulatory framework and operational constraints associated with 501(c)(3) non-profit status could potentially hinder our capacity to drive effective advocacy and subject us to undue external pressures. Nonetheless, we are committed to upholding the highest standards of transparency and accountability in all our activities.

User Engagement and Feedback

  • How can I get involved or support CAP?

    There are many ways to get involved, from sharing our content and using our resources to donating or partnering with us on initiatives. Visit our "Get Involved" page for more information.

  • I found an error in one of your articles. How can I report it?

    Accuracy is paramount in our work. If you spot an error, please contact us through the feedback form on our website. We appreciate your vigilance and commitment to accurate information.

About Participation and Support

  • How can I submit a tip or report a company?

    If you have information about anti-consumer practices or wish to report a company, you can use our secure tip line available on our website. Your privacy and confidentiality will be respected throughout the process. We leverage advance technologies to ensure the security of your information.

  • Can individuals or organizations collaborate with CAP?

    Yes, we welcome collaborations with individuals and organizations that share our commitment to fair commerce and consumer rights. Please contact us to explore partnership opportunities.

On Content and Resources

  • Does CAP collaborate with experts for its investigations and resources?

    Absolutely. We strive to partner with industry experts, legal professionals, and consumer advocates to ensure our investigations are thorough and our resources are accurate and useful.

  • Are CAP's resources available in languages other than English?

    Currently, our primary language is English. However, we aim to make our resources more accessible and are considering translations into other languages in the future.

Operational and Ethical Standards

  • How does CAP ensure the accuracy of its content?

    Our content undergoes a meticulous verification process, including fact-checking and review by subject matter experts when feasible. We are committed to correcting any inaccuracies brought to our attention.

  • What ethical guidelines does CAP follow in its operations?

    CAP adheres to high ethical standards in all its activities, including respect for privacy, commitment to non-discrimination, and avoidance of conflicts of interest. Our ethical guidelines are publicly available on our website.

On Legal and Policy Stance

  • Does CAP lobby for policy changes?

    While we do not engage in lobbying in the traditional sense, we advocate for policy changes through public awareness campaigns and by providing data-driven insights to policymakers.

  • How can I access CAP's financial reports or operational transparency documents?

    In line with our commitment to transparency, many financial reports and operational documents are available to the public upon request. Please contact us for more information.

Feedback and Correction

  • What is CAP's policy on corrections and updates to published content?

    We strive for accuracy and fairness in all our content. If we need to correct or update information, we will do so transparently, noting the changes made and the reasons behind them.